Leverburgh WiFi Network - Code of Practice

About Leverburgh WiFi Network
Leverburgh WiFi Network is a company based in the village of Leverburgh on the Isle of Harris in the Outer Hebrides/Western Isles of Scotland. Leverburgh WiFi Network provides Internet access and wireless networking to local users and businesses including all necessary hardware and advice.

About Leverburgh WiFi Network's Code of Practice
Our code of practice is in place to help the users of the network understand clearly the rules and guidelines that Leverburgh WiFi Network have put in place for our dealing with customers and how you may contact us. You may copy this document in it's entirety for your own use.

Contacting Leverburgh WiFi Network
All details for contacting Leverburgh WiFi Network are available on our web site at
http://www.leverburgh.com/contact.htm
and are listed below for your convenience:

You may write to us at the following address:
Leverburgh WiFi Network
12 Dunmore Crescent
Leverburgh
Isle of Harris
Western Isles
HS5 3TT

Telephone: 01859 520 423
Email: info(at)leverburgh.com [replace (at) with the @ sign as in usual email addresses.

Further contact details for users are available in your welcome pack.

Ordering and Installation
Due to the nature of our service online ordering is unavailable. The main reason for this is that we will need to carry out a (free) site survey (takes approximately 1 hour) to see if you are able to receive the service. If you are able to receive the service we will issue you with a contract and the service will be made within one week of the signing of said contract. The installation should take no more than 4 hours (dependant upon the nature of the property and installation ie rooftop installation may take longer and may, at our discretion, include an additional small charge).

Marketing
We only market our services in the local press, shops, leaflets and over the Internet. We will only make contact using email or telephone if you have contacted us first as we do not use telephone marketing or email marketing.

Quality of Service / Speeds
Unfortunately we can not guarantee connection speeds, as with all Internet Service Providers our available speeds are influence by a large number of factors. Such factors include the number of users online at any one time and the tasks being carried out by those users.

Our LAN & Internet service is an "always on" service. Lan speeds with be far greater than Internet connection speeds which are typically 40 times faster than dial-up speeds and are far less susceptible to speed variations.

Cancellation
You may cancel your service however we require that you must pay for the period that the service was available to you prior to cancellation. Cancellation options are set out in the Terms and Conditions in your welcome pack and available on our web site. Our equipment will be removed promptly but until it is removed you will be bound by our Terms and Conditions in relation to said equipment.

Repairs & Support
Repairs and support in relation to the connection and our equipment is free, contact details are available in your welcome pack.

Prices & Billing
Our prices are subject to variation and may go up or down. In the event of a change you will be notified 3 months prior to the change. Prices area available via email, telephone or from our web site.

Invoices are issued monthly and are payable by cheque only within 14 days.

Disconnection or Suspension
Failure to pay on time may result in suspension and continual late payment may result in disconnection. If you feel that you are likely to have problems in paying on time please contact us at your earliest opportunity.